Responsible Gaming at i77 — Play Within Your Limits
i77 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control — from deposit limits and session timers to full self-exclusion options. Gambling should always be entertainment, never a financial solution.
Tools That Keep You In Control
i77 builds responsible gaming features directly into the platform so that every player in Bangladesh has easy access to the controls they need. These are not afterthoughts — they are core parts of how i77 operates.
Set daily, weekly, or monthly deposit caps on your i77 account. Once a limit is active, it cannot be increased immediately — a cooling-off period applies to protect you from impulsive decisions made in the heat of the moment.
Choose how long you want to play in a single session. When your preset session time is reached, i77 will notify you and, if you have opted for hard limits, log you out automatically so you can take a break.
If you feel that gambling has become a problem, i77 allows you to self-exclude your account for a defined period or permanently. During exclusion, your account is locked and you will not receive any marketing communications from i77.
Not ready for full exclusion? A cool-off period lets you pause your account for 24 hours, 7 days, or 30 days. This gives you breathing room without permanently closing your account.
Set a maximum loss threshold for a given time period. When your losses reach the cap, i77 prevents further play until the period resets, helping you avoid chasing losses — one of the most common signs of problem gambling.
Enable in-session pop-up reminders that show you how long you have been playing and how much you have won or lost during the session. These neutral, factual nudges help you make informed decisions about continuing play.
1. Our Commitment to Responsible Gaming
i77 takes its duty of care to players in Bangladesh seriously. We recognise that while most people who gamble do so safely and within their means, a minority of players can develop problematic gambling behaviours that cause harm to themselves and those around them. Our responsible gaming framework is designed to identify early warning signs, provide practical tools that help players stay in control, and ensure that help is always within reach for those who need it.
Our responsible gaming principles are embedded at every level of the i77 platform — from the account registration process, where age verification is enforced from the very first moment, to the ongoing monitoring of player activity for indicators of problem gambling, to the 24/7 support team who are trained to respond sensitively and constructively when a player reaches out for help.
i77 does not want players to gamble beyond their means. We do not use predatory design patterns to encourage excessive play. We do not send targeted promotional offers to players who have shown signs of problem gambling or who are in a self-exclusion or cool-off period. We believe that sustainable enjoyment of our platform is better for our players, better for our community, and ultimately better for the long-term health of i77 as a brand that Bangladesh players can trust.
This page sets out the tools available to i77 players, the warning signs of problem gambling, and the resources available to anyone who needs support. Please read it carefully and familiarise yourself with your options. If anything on this page resonates with your own experience, we encourage you to take action today — our support team is always available.
2. Age Restriction — 18+ Only
i77 enforces a strict minimum age policy across every part of its platform. You must be at least 18 years of age to open an i77 account. During the registration process, you are required to confirm your date of birth, and i77 reserves the right to request documentary proof of age — such as your National ID card or passport — at any point during the verification process.
Age verification is not merely a box-ticking exercise at i77. We take underage gambling prevention seriously because we understand the disproportionate harm that gambling can cause to young people, whose cognitive and emotional development makes them particularly vulnerable to problem gambling. i77 will permanently close any account found to belong to a person under the age of 18 and will void all transactions associated with that account.
Protecting Minors in Your Household
If you share a device, computer, or mobile phone with younger family members, i77 strongly encourages you to take the following precautions:
- Always log out of your i77 account when you are finished playing — do not leave your session open on a shared device.
- Do not save your i77 password in a browser or password manager that younger users can access.
- Consider using parental control software on shared devices to restrict access to gambling websites.
- Keep your bKash, Nagad, or Rocket account credentials private — these are linked to your i77 deposit methods and must not be accessible to minors.
- Talk openly with young people in your household about the nature of gambling and the risks associated with it.
Organisations such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS devices provide effective tools to prevent minors from accessing gambling content online. i77 recommends that all players with children or teenagers in their home make use of these tools as an additional safeguard.
3. Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available to i77 players. When you self-exclude, your account is locked and access to all i77 services is suspended for the duration of the exclusion period you choose. Self-exclusion is available in the following formats:
- Fixed-term self-exclusion: Choose a period of 6 months, 1 year, 2 years, or 5 years. Your account will be locked for the entire period. You may not request early reinstatement during a fixed-term exclusion.
- Permanent self-exclusion: If you wish to stop gambling on i77 indefinitely, you may request permanent self-exclusion. Your account will be closed and your data retained only as required by our data retention obligations. To be considered for reinstatement after a permanent exclusion, a minimum of five years must have elapsed and you must provide evidence that you have received professional support for problem gambling during that period.
To activate self-exclusion, contact the i77 support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm activation. During the self-exclusion period, i77 will:
- Lock your account and prevent login by any means.
- Remove you from all marketing mailing lists immediately.
- Refrain from contacting you with any promotional material for the duration of the exclusion.
- Return any account balance to your registered payment method (bKash, Nagad, Rocket, or Upay) after standard verification checks have been completed.
If you attempt to re-register a new account during a self-exclusion period, i77 will close that account immediately upon discovery. We use a combination of name, date of birth, and payment method matching to detect re-registration attempts by excluded players. Any winnings accrued on a fraudulently registered account during an active exclusion period will be voided.
4. Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to ensure that your gambling expenditure stays within a budget you are comfortable with. i77 allows you to set the following types of deposit limits on your account:
- Daily deposit limit: The maximum total amount you can deposit in a single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit: The maximum total amount you can deposit in a rolling 7-day period.
- Monthly deposit limit: The maximum total amount you can deposit in a rolling 30-day period.
You may set your deposit limit in Bangladeshi Taka (BDT) at any amount from a minimum of ৳500 upwards. i77 recommends setting a limit that reflects your disposable entertainment budget — the amount you would be comfortable spending on any leisure activity in that time period, with no expectation of return.
How Limit Changes Work
Reducing your deposit limit takes effect immediately — as soon as you confirm the change, the new lower limit applies to your account. This is intentional: reducing a limit should never require a waiting period, because you may need to act quickly to protect yourself.
Increasing your deposit limit, however, is subject to a mandatory 7-day cooling-off period. The increase will not take effect until seven full days after you request it. This delay is designed to prevent impulsive decisions — for example, increasing a limit in response to a losing streak with the intention of chasing losses. If you change your mind during the 7-day period, you can cancel the pending increase at any time and your current (lower) limit will remain in force.
You can view and update your deposit limits at any time from within your i77 account settings. If you need help adjusting your limits, the 24/7 support team is available via live chat or at [email protected].
5. Time-Out Tools and Cool-Off Periods
In addition to deposit limits and self-exclusion, i77 provides a range of time-based tools to help you manage how long and how frequently you play.
Receive an in-game notification after a preset period of continuous play (e.g., 30 minutes, 1 hour). The alert shows your session duration and net win/loss figure.
Set a hard maximum on your session length. When the timer expires, you are automatically logged out and must wait a defined period before logging back in.
Take a one-day break from i77 instantly. Your account is suspended for exactly 24 hours. Use this when you feel you need to step away after a session.
Choose a 7-day or 30-day account pause. Longer than a daily break but shorter than self-exclusion — ideal if you need a sustained rest without a permanent commitment.
All time-out and cool-off periods activate immediately upon your request and cannot be shortened once activated. This is a deliberate safeguard: the value of a cool-off period depends entirely on it being honoured in full. When a cool-off period ends, your account automatically reactivates — no action is required on your part — unless you choose to extend the period before it expires.
During any cool-off period, i77 will suspend all promotional communications to your registered email address and mobile number. You will not receive bonus offers, free bet notifications, or tournament invitations while your account is paused. This applies even if a time-sensitive promotion is running during your cool-off window.
6. Warning Signs of Problem Gambling
Problem gambling develops gradually and can be difficult to recognise in yourself. i77 encourages all players to regularly and honestly reflect on their gambling behaviour. The following questions and indicators are widely used by gambling support organisations to help individuals assess whether their gambling has moved from entertainment into problematic territory.
You find yourself gambling with money that was set aside for essential expenses such as rent, food, utility bills, or school fees for your children.
You feel compelled to chase losses — that is, you continue gambling after a losing session specifically to try to win back what you have lost, even when you know it is not a rational strategy.
Gambling occupies a disproportionate amount of your thoughts — you find yourself thinking about placing bets or playing games when you are at work, studying, spending time with family, or trying to sleep.
You have tried to cut down or stop gambling on more than one occasion but found it difficult or impossible to maintain — the urge to play returned quickly and was hard to resist.
You have concealed the extent of your gambling from family members, friends, or colleagues — for example, underreporting how much time or money you spend on gambling.
You have borrowed money, sold personal belongings, or taken on debt — including through bKash, Nagad, or other mobile financial services — in order to fund gambling activity.
Your gambling has caused or is causing significant tension in your relationships, affecting your work performance, your studies, your mental health, or your physical well-being.
If any of these statements describe your experience, please do not wait to seek help. Problem gambling is a recognised condition that responds well to professional support, and there is no stigma in acknowledging that you need assistance. i77's support team is trained to handle these conversations sensitively and confidentially, and we can connect you with appropriate resources.
7. Support and Resources
i77 believes that no player should face a gambling problem alone. The following resources and support channels are available to players who are concerned about their gambling or the gambling of someone they care about.
Our 24/7 on-site live chat team is your first point of contact for any responsible gaming concern. They can activate limits, initiate cool-off periods, and escalate self-exclusion requests immediately — day or night, including during Eid and public holidays.
For more detailed or private communications about your gambling behaviour and account, email [email protected] with the subject line "Responsible Gaming". Our team will respond within 2–4 hours and treat your enquiry with complete confidentiality.
Gamblers Anonymous is an international peer support fellowship for people with gambling problems. Meetings follow a 12-step programme similar to Alcoholics Anonymous and provide a non-judgmental community of people who understand the experience of problem gambling from the inside.
Cognitive behavioural therapy (CBT) delivered by a qualified mental health professional is one of the most effective treatments for problem gambling. We encourage players experiencing gambling-related distress to seek a referral through a local healthcare provider in Dhaka, Chittagong, Sylhet, or their nearest city.
Problem gambling affects not just the individual but their entire household. If you are concerned about a family member's gambling, organisations like Gam-Anon (for friends and family of problem gamblers) offer dedicated peer support programmes designed specifically for those living with the impact of someone else's gambling.
If gambling has created financial difficulties, speaking to a debt counsellor or financial advisor can help you create a plan to manage and recover from gambling-related debt. In Bangladesh, consumer financial guidance is available through the Bangladesh Bank and various NGO-run financial literacy programmes.
8. Contact Us About Responsible Gaming
If you have any questions about the responsible gaming tools available on i77, wish to activate a limit, cool-off period, or self-exclusion, or simply want to talk to someone about your gambling, please reach out to our team using any of the contact methods below. All responsible gaming enquiries are handled with complete confidentiality by trained support staff.
- Live Chat: Available 24/7 directly on the i77 platform — the fastest way to get immediate help.
- Email: [email protected] — use the subject line "Responsible Gaming" for priority handling. Response time: 2–4 hours.
- Phone / WhatsApp: +880 1700 000 000 — available during Bangladesh Standard Time business hours.
i77 is committed to responding to every responsible gaming enquiry promptly and compassionately. If you contact us outside of peak hours, a member of our team will follow up with you as soon as possible. You will never be pressured to continue playing, and your request to set limits or self-exclude will always be actioned without question.
Play Smart. Play Safe. Play at i77.
When you are ready to enjoy our platform responsibly, explore cricket betting, slot games, and live casino — all designed for Bangladesh players with your safety in mind.