i77 Frequently Asked Questions

i77 accepts the following documents for Know Your Customer (KYC) verification: a valid Bangladesh National ID card (NID), a passport, or a driving licence. You will also need to provide a proof of address dated within the last three months — a utility bill, bank statement from Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, or a mobile financial statement from bKash or Nagad all qualify. Upload clear, unobstructed photos of both sides of your ID through the account verification portal.

Standard i77 account verification is completed within 24 hours of submitting all required documents. In most cases, especially for straightforward NID submissions, the review is completed within 2–4 hours during business hours (Bangladesh Standard Time, UTC+6). If additional documents are requested or there is an issue with image quality, the process may take up to 48 hours. You will receive an email or SMS notification once your account is fully verified.

To reset your i77 password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. A one-time reset link or OTP will be sent to you within a few minutes. Follow the link, enter your new password (minimum 8 characters, mixing letters and numbers), and confirm it. If you do not receive the reset message within 10 minutes, check your spam folder or contact i77 support via live chat for immediate assistance.

No — i77 strictly allows only one account per person. Operating multiple accounts, whether under the same name or different identities, is a violation of i77's terms and conditions. Any duplicate accounts discovered will be permanently closed, and any funds or bonuses held across those accounts may be voided. If you believe your account has been accidentally duplicated or you are locked out of your original account, contact i77 support directly to resolve the situation without penalty.

Yes — i77 offers comprehensive betting markets on Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, over/under, and in-play live betting on BPL fixtures. In addition to the BPL, i77 covers IPL, T20 World Cup, ICC tournaments, and international Bangladesh Tigers series. Cricket betting is one of the most popular features on i77 among Bangladesh players, and markets are typically published 24–48 hours before each match.

Return to Player (RTP) percentages on i77 slot games vary by title and provider, but the typical range is 94%–97% for games from providers such as Pragmatic Play, NetEnt, and Microgaming. High-volatility slots tend to sit at the lower end of that range, while low-volatility titles often publish RTPs above 96%. The RTP for each game is listed in the game's information or paytable screen. i77 only partners with certified game providers whose RTP figures are independently audited.

i77 games are not rigged. All slot and table games on the platform use certified Random Number Generator (RNG) technology, meaning every spin, card draw, or dice roll is statistically independent and unpredictable. Live casino games hosted by providers like Evolution Gaming and Ezugi are streamed from real studios with physical cards and roulette wheels, making manipulation impossible. i77 partners exclusively with game studios whose RNG certification is maintained by third-party testing laboratories.

Yes — i77 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including cricket betting, live casino, and slot games, is accessible via a mobile web browser without needing to download any app. The mobile interface automatically adapts to your screen size for comfortable navigation and gameplay. Players in Dhaka, Chittagong, Khulna, and across Bangladesh regularly access i77 via smartphone on 4G and Wi-Fi connections with no performance issues.

i77 is a safe, SSL-encrypted platform built specifically for the Bangladesh market. All data transmitted between your device and i77's servers is protected by industry-standard 256-bit SSL encryption, the same technology used by major banks including BRAC Bank and Dutch-Bangla Bank. Player funds are held in segregated accounts separate from i77's operating capital. i77 partners exclusively with certified game providers and uses verified payment integrations to ensure every transaction is secure. i77 does not claim a specific local licence — use it as an entertainment platform and play responsibly.

The minimum age to register and play on i77 is 18 years old. This is a strict, non-negotiable requirement. During registration, you must confirm your date of birth, and i77 reserves the right to request documentary proof — such as your National ID card — at any point. Any account found to belong to a person under 18 will be permanently closed and all transactions voided. If you share a device with minors, always log out of your i77 session and keep your login credentials private.

Deposit limits on i77 can be set from within your account settings under the Responsible Gaming section. You can choose daily, weekly, or monthly caps in BDT — for example, a daily limit of ৳2,000 or a monthly cap of ৳20,000. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the new higher amount applies, giving you time to reconsider. If you need help configuring these limits, the i77 support team is available 24/7 via live chat.

To self-exclude from i77, contact the support team via live chat or email [email protected] with the subject line "Self-Exclusion Request". Self-exclusion options include fixed-term periods (6 months, 1 year, 2 years, or 5 years) or permanent exclusion. During exclusion, your account is fully locked, all marketing communications stop immediately, and your balance is returned to your registered payment method. Self-exclusion cannot be reversed early — this is intentional, to protect you. i77 processes all self-exclusion requests within 24 hours of receipt.

If gambling is no longer feeling like entertainment — if you are chasing losses, gambling with money meant for rent or food, or hiding your activity from family — take action immediately. i77 encourages you to use the cool-off or self-exclusion tools in your account settings right away. You can also contact the i77 support team 24/7 and they will activate restrictions without question or judgement. For professional support, Gamblers Anonymous and mental health counselling services in Dhaka, Chittagong, and Sylhet provide confidential help. Visit the i77 Responsible Gaming page for full guidance.